Michael Ciarletta - President
Michael has played key roles with various companies in the computer training industry since 1988. His roles have included sales, account management, business development, operations management, training director, and vice president of services. He specializes in establishing alliances with key industry leaders to provide the most effective solutions for clients. Michael is recognized amongst his peers and customer contacts as an advocate for the client’s needs. His various roles have also provided him the opportunity to develop clear business processes that help in managing a successful training program. Michael’s current role as President of ITS involves strategic planning, business development, sales / marketing, account management and operations.

Beth Sneddon - CEO
Beth’s career in the computer industry began with selling personal computers, software and peripherals in 1982. The majority of her experience lies in project management, specifically with IT, training and automation projects. Beth has been the senior project manager for many projects, including a sales force automation rollout with a training budget exceeding nine million dollars. Throughout her career, Beth has been involved in many large scale training programs for internal and external clients. Her experience has resulted in the unique ability to understand and translate the client’s needs to help identify scope and clear objectives for each project. She has also worked extensively with vendors to manage ongoing support services, including external help desks, software development, C/S Migrations and training programs. Beth’s current role as CEO includes responsibility for resource management, project management, and finances at ITS.

Melanie Diggett - Director of Logistics
Melanie has been involved in the computer training industry since 1995. Her roles have included operations management, logistics management, HR, accounting and training coordination. Melanie’s current role as Director of Logistics for ITS involves resource/logistics management and training program operations. She specializes in the day-to-day operations of keeping the programs running effectively and efficiently. Melanie has provided this insight into the LMS to make it intuitive in nature and to provide that human element.