How do I access the LMS?
You can access the LMS 24 x 7 by visiting the URL for your system such as http://its.learncentral.com .  Please save these links to your favorites list so you can revisit often and learn about future offerings and upgrades.

How do I login to the LMS?
You can login using your email address and the password provided to you via email.  If you forgot your password, you can email us at support@itsinc-us.com. 

What if I lost my Password?
If you cannot remember your password, you can reset it by clicking the Forgot Your Password? link on the login screen. When prompted, enter your email address and click Next. The system will email you with a link to reset your password. Please note that the link sent is only valid for 15 minutes, so you must click it upon receipt.

How do I change my Password?
You can change your password under the 'My Profile' menu item.  We recommend that you change your password from the system generated password we supplied you with to something you will easily remember.

How do I create my own Profile?
If you do not already have a username and password in the LMS, you can create your own profile by clicking on the 'Create Profile' link on the Welcome page.  Please be sure to include all relevant demographic information as part of your profile.

I created my own profile; how do I register for courses?
Once you log into the LMS, simply click on the Course Catalog menu item, click the Register icon next to the course you would like to take, and add it to your shopping cart.  You can register for as many courses as you'd like.  When ready, click the Checkout button to complete the registration.  At the Checkout screen, choose your payment method and enter required information to complete your transaction.  You will receive an email confirmation of your registration.  If you registered for e-Learning courses, they will be available immediately.

Can I use the LMS with my Pop-up Blocker enabled?
The LMS requires the use of pop-ups to launch e-Learning courses, complete course evaluations and other common activities.  If you are using a pop-up blocker, please disable it when using the LMS. 

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I completed an e-Learning course but my Transcript does not show it as completed; why is there no score shown?
You must first complete the quiz and receive a score before the course will be listed as completed.  Please be sure that your pop-up blocker is disabled, and that you do not exit the course before the results window appears. That is the only way that your transcript will show that you have completed an e-Learning course.

If the course content is not designed to track scores or does not have a test, your Transcript will not reflect any scoring information.

How do I complete a course evaluation?
You can evaluate both e-Learning and Instructor-led training (ILT) courses under the 'Student' menu item once a course has been completed by clicking on the View/Enter Evaluation icon. 

How do I create a Certificate for a course?
Once you have attended an Instructor-led course and been marked as 'Attended' on the roster, or an e-Learning course has been marked as completed and a score registered that is equal to or greater than the mastery score, you can generate a Certificate. To do so, click on the 'Make Certificate' icon under the 'Student' menu item. 

Who do I contact if I need additional information?
If you have any questions, or experience any difficulties while using the LMS, please direct all inquiries to support@itsinc-us.com. We are here to assist you in any way possible.

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